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Privacy Policy

Reed's Plumbing takes your privacy very seriously. We do not sell your information with any third-parties and we take every precaution to keep your information safe. 

In this Privacy Policy ("Policy"), we describe the information that Reed's Plumbing and Excavating and/or its its affiliates (the "Company") may collect, use, and disclose about visitors to the website that links to this Policy (the "Site"). 

By visiting or using the Site, you agree that your personal information collected through the Site and as otherwise described in this Policy will be handled as described in this Policy. Your use of our Site, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. Our Terms of Service are incorporated by reference into this Policy. Note that if you execute a subsequent agreement with the Company, that agreement may modify these terms and conditions.

The Information We Collect

About You

We collect information about you directly from you, from other entities, and automatically through your access or use of our Site.

This Policy also applies to certain information we collect from the users of any mobile applications that link to this Policy (the “App”). For users of the App, we collect App Data (defined below). This Policy applies to App Data as well.

Information We Collect Directly

From You:

The information we collect from you depends on how you use our Site, App and/or the services. If you request a quote through our Site, we will collect your contact information (typically, name, email, state, phone number, company) and a description of the service in which you are interested. If you participate in a contest, we will obtain your entry information (contact information) and any pictures, videos, captions, or other information that you may choose to submit to us for purposes of the contest entry. We also will collect any other information that you choose to provide to us in your communications with us.

Information We Collect From

Other Entities:​

  • Marketing Companies. We obtain prospective contact lists from non-affiliated marketing companies.

  • Social Network Platforms. If you tag us in a photo on a social network site and you enter a contest or promotion, we will collect the information that you have posted to that site unless you have made your posting “private.” Please see the social networking site for information about their disclosure of information practices.

  • Advertising Networks, Operating Systems, Internet Service Providers, Analytics Providers. We may collect information automatically about you and your interaction with our Site and/or our App from these entities. See below for additional information.

  • Financial Institutions. If you request a loan for a product, we may obtain information from the financial institution about your approval.

Information We Collect Automatically:

We use cookies, web beacons, and other technologies to automatically collect information about your use of our Site, including:

  • domain name;

  • your browser type and operating system;

  • web pages you view on the Site;

  • links you click on the Site;

  • your IP address;

  • general location information;

  • the length of time you visit our Site and use our services;

  • the referring URL, or the webpage that led you to our Site.

We may obtain this information from operating systems and platforms, as well as from data analytics providers and internet service providers. We may, but do not typically, associate this with other information that we collect about you. Please see the section “Cookies We Use" below for more information.

How We Use Your Information:

We use your information, including your personal information, for the following business or commercial purposes:

Service Provisioning/Transactional Purposes:

  • To provide our services to you.

  • To tailor the content and information that we may send or display to you, to offer general location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the services.

  • To administer the customer loyalty program (if established).

Customer Service Purposes:

  • To communicate with you about your use of our services, to respond to your inquiries, and for other customer service purposes.


  • To send marketing emails about: our products and services, including newsletters about our products and services; products and services of our affiliated companies (and brands offered by those affiliates, as noted at; and products and services offered by other brands within the Authority Brands family.

  • We also may contact you by phone and/or text (with consent, as applicable) about our products and services.


  • To enter contests and promotions in accordance with your request (note that separate rules apply to our contests).


  • To assist us in determining relevant advertising content and media.

  • To evaluate the success of our adverting campaigns (including our online targeted advertising and offline promotional campaigns).

  • See also our targeted advertising section discussed below.

Product Improvement/Research/Administration:

  • To better understand how users access and use our services, both on an aggregated and individualized basis. For example, we will evaluate which features of our Site are more (or least) used by users, and we will use this information.

  • To provide reports to our service providers, franchisees, regulators, and others.

  • To implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you and us.

  • To enforce this Privacy Policy, our Terms, and other policies.

  • To administer surveys and questionnaires, such as for market research or customer satisfaction purposes.

Legal Purposes:

  • To comply with legal obligations, as part of our general business operations, and for other business administration purposes.

  • Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Service or this Policy.

How We Share Your Information:

We may share your information, including personal information, to assist us in fulfilling any of the business and commercial purposes set forth above as follows:

  • Service Providers. We disclose your information to service providers that perform functions on our behalf. These service providers include, but are not limited to, entities that assist us with administration, marketing, legal purposes, and any other purposes set forth above. Specific examples include service providers that host our website, provide services to you, handle our billing, and assist us with our marketing campaigns, contests, or other promotions.

  • Franchisees. We share your information with applicable franchisees. For example, if you request a quote from us or if we receive your information from a different Authority Brand, we may direct your information to a franchisee in your service area. The franchisee’s use of your information is governed by its own privacy policy.

  • Other Visitors to our Website. Your username and any information that you post to our Site, including, without limitation, reviews, testimonials, comments, text, photos, and videos will be available to, and searchable by, all users of the Site and services.

  • Social Networks. Our Site may include social media features and widgets, such as the LinkedIn, Twitter, and Facebook buttons, as well as other interactive mini-programs that run on our Site and services. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly and for purposes. These features are displayed on our Site, but are hosted by third parties, and are subject to their own privacy policies, not this one. Your interactions with these features are governed by the privacy policy of the company providing them.

  • Advertising Networks. We share your information with advertising networks to assist us in advertising on and off our Site. Please see “Advertising Networks” below for additional information.

  • Analytics Providers. We share your information with analytics providers that assist us in evaluating use of our Site and services, and as described below.

We also disclose information in the following circumstances:

  • Business Transfers. If we or our affiliates, are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we may share certain of your personal information with lenders, auditors, and advisors, including attorneys and consultants.

  • In Response to Legal Process. We disclose your information, such as to law enforcement and our legal advisors, to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.

  • To Protect Us and Others. We disclose your information when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which we are involved.

  • Aggregate and De-Identified Information. We may share aggregate, anonymized, or de-identified information about users for any purpose.

Cookies we may Use:

Essential Cookies

These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

Marketing Cookies

These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests as well as to create a better online experience for our customers when they come to our website.

Functional Cookies

These cookies collect data to remember choices users make to improve and give a more personalized experience.

Analytics Cookies

These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.

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